How-to
•
Guest
If your Host asks you to cancel
If your Host asks you to cancel
Things happen, and a Host may need to cancel a reservation. But a guest shouldn’t cancel on behalf of their Host.
What to do if your Host asks you to cancel
If your Host lets you know that they can't accommodate your stay anymore, don't cancel for them. Instead, send them a message asking them to cancel. That way, you'll be eligible to receive a full refund.
What happens if your Host cancels your reservation
If your Host cancels your reservation before check-in, you’ll receive a full refund. If check-in is within 30 days, we’ll help you rebook a similar place to stay, depending on availability at comparable pricing. Find out more about what happens when your Host cancels your reservation.
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