Setting up a simple check-in that works every time
As part of ground rules for Hosts, you should provide guests with the info they need to access your place at check-in and throughout their stay. Successful Hosts often offer self check-in, using devices like smart locks, keypads, or lockboxes, and they have a backup plan in case something goes wrong.
Creating an easy check-in
Set up a simple check-in and test it to confirm it’ll work for every guest, every time.
Use the Airbnb app to add step-by-step check-in instructions to your listing. The app will ask you to provide photos of your check-in process and short instructional notes, which guests can easily access.
Enter your correct address and pin location. If your place is out of the way or there’s no phone service nearby, include precise directions to prevent confusion.
Send check-in instructions three days in advance. Confirm with guests that they’ve received them and ask if they have any questions.
Be available at the time of check-in. If anything goes wrong, you’ll want to be reachable so you can troubleshoot right away.
Replacing keys with other options
One way to make check-in easy is to install a smart lock or keypad that allows guests to unlock the front door with a code. Prior to each check-in, you can change the code and message the guest their unique number.
Regularly double-check that all systems are working. Whether you’re relying on devices or greeting guests in person, it’s best to have a lockbox with a backup key.