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4 articles

Ratings & reviews

Discover how reviews work, why they matter, and how Hosts get 5-star ratings.

4 articles

How to welcome your first Airbnb guests

Create a memorable stay for your guests—every time.

How to handle a bad review

Address negative feedback with concrete details about improvements.

Why reviews matter

Reviews on Airbnb help drive your business and build trust.

How to dispute retaliatory reviews

Request removal of a retaliatory review, no matter how long ago it was posted.